Who is primarily responsible for defining an establishment's policies and procedures?

The responsibility for defining an establishment's policies and procedures primarily falls to management. This role involves setting the framework for how the business operates, ensuring that all practices align with legal standards, industry regulations, and the organization's mission and values. Management is tasked with creating policies that guide staff behavior, customer interactions, and operational processes.

In doing so, management also ensures that policies are effectively communicated to staff and upheld throughout the organization. This creates a structured environment where everyone understands their roles and responsibilities, ultimately ensuring the establishment runs smoothly and effectively. Moreover, management can assess the need for changes in policies based on feedback and evolving circumstances in the industry, reinforcing the importance of their role in this area.

While staff members, customers, and security personnel play vital roles in the functioning of the establishment, they do not define the overarching policies. Instead, they operate within the frameworks established by management.